Terms of use
Welcome to the Moé webshop. Please read these Terms of Use carefully before using our website and making a purchase. By using this website and placing an order, you agree to these Terms of Use.
1. GENERAL INFORMATION
The Moé web store is run by: MOE, a joint business for the trade and sale of clothing, owned by Zoe Križovnik and Michela Buršić Frketin Address: Istarska ulica 41, 52460 Buje - Buie, Croatia
OIB: HR 84622175182
Email: info@moeclothingstudio.com
Phone: 0958635050 and 0912121604
Web address: www.moeclothingstudio.com
IBAN: HR7124020061140590613
2. TERMS OF USE OF THE ONLINE STORE
By accepting these terms of service, you confirm that you are of legal age under the laws of your country or region of residence, or, if you are a minor, that you have obtained consent from your parent or guardian to use this website.
You may not use the Products for any unlawful or unauthorized purpose, nor may you violate any laws applicable to your location (including, but not limited to, copyright laws).
Transmission of any viruses or destructive code is prohibited.
Any violation of these terms may result in immediate termination of your access to the services.
3. GENERAL CONDITIONS
We reserve the right to refuse to provide services to any person for any reason at any time.
You understand that your content (other than credit card information) may be transmitted unencrypted and may involve (a) transmission over various networks and (b) adaptation to meet the technical requirements of various networks or devices. Credit card information is always encrypted during transmission.
You agree not to reproduce, copy, sell, resell or in any way exploit the Service, its content or access to it, or any contact on the website through which the Service is made available, without our express written permission.
The headings in this agreement are added for ease of reading only and shall not affect the interpretation or application of these terms
4. ORDERS
Purchase of products is available exclusively through our website. The customer selects products, adds them to the cart and confirms the order by entering the necessary delivery information and making payment. Upon purchase, the customer receives an order confirmation via e-mail.
The seller reserves the right to refuse or cancel an order in the event of a technical error, incorrect data or other justified reasons.
5. PRICES AND PAYMENT METHODS
All prices on the webshop are expressed in euros (€) and include VAT. The seller reserves the right to change prices without prior notice. In the event of an error in the product price, Moé reserves the right to cancel the order.
Available payment methods:
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Cash (by company)
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Credit and debit cards
6. DELIVERY
The customer selects the delivery service when finalizing the order. The delivery cost depends on the selected delivery service and will be displayed before completing the purchase. The delivery time is 2-4 business days from the moment of order confirmation.
Moé is not responsible for delays caused by delivery services.
7. RIGHT TO UNILATERALLY TERMINATE THE CONTRACT (REFUND)
The customer has the right to unilaterally terminate the contract and return the product within 14 days from the day of product delivery, without giving reasons, in accordance with the Consumer Protection Act.
The customer bears the cost of returning the product. Returns can only be made if the product is unused, undamaged and in its original packaging. To exercise the right to return, the customer should contact Moé via e-mail: info@moeclothingstudio.com.
8. COMPLAINTS
If the buyer finds that the delivered product has a material defect or some other problem, he is obliged to immediately contact the seller via e-mail info@moeclothingstudio.com.
The seller will resolve the complaint within the legal deadline and, depending on the situation, offer the buyer a product replacement or refund.
9. PROTECTION OF PERSONAL DATA
Moé is committed to protecting the privacy of all its customers and processing personal data in accordance with the General Data Protection Regulation (GDPR). Customers' personal data is used exclusively for processing orders and sending newsletters if the customer registers.
More detailed information is available in our Privacy Policy.
10. COOKIES
Our website uses cookies to improve the user experience. By using the site, you agree to their use.
11. CHANGES TO THE TERMS OF USE
The Seller reserves the right to change the Terms of Use. All changes will be posted on this page and will be effective immediately upon posting.
12. LIMITATION OF LIABILITY
Moé strives to ensure that all information and product photos on the website are accurate and up-to-date, but cannot guarantee the complete accuracy of product descriptions, colors and appearance due to different displays on users' screens.
The Seller is not responsible for any technical errors, site interruptions or delivery delays caused by third parties.
13. MATERIAL DEFECTS AND RIGHT TO OBJECT
The buyer has the right to submit a complaint in writing to the e-mail info@moeclothingstudio.com or to the address of the registered office of the craft. The seller is obliged to respond within the legal deadline of 15 days.
14. APPLICABLE LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you with the Services shall be governed by and construed in accordance with the laws of Croatia.
Thank you for shopping at Moé!